ALF Knowledge In development
The answers that live in one person's head.
Every business has questions only one person can answer. Until they are written down, nothing else in the system can use them.
What it looks like
The list of what you have not answered yet.
The useful output is not the answers it has — it is the questions customers keep asking that nobody has written down.
Takes in
- Your documented answers
- Past calls and enquiries
- Pricing and service rules
ALF Knowledge
- Holds one agreed answer per question
- Cites which source an answer came from
- Flags a question it has no agreed answer for
Hands on
- ALF Receptionanswers the questions you approved
- ALF Automationsupplies the facts a follow-up needs
- Youthe list of questions still unanswered
It does not invent an answer. A question with no agreed answer becomes a callback, not a guess.
What it does
One agreed answer per question.
Designed behaviour — this module is in development, and these are the responsibilities it is being built to hold.
Where it stops
What it will not do.
It does not invent an answer. A question with no agreed answer becomes a callback, not a guess — which is the same rule Reception already runs on, and the reason this module has to exist before the others get cleverer.
Early access
Not finished, and not for sale yet.
It is being built now. Early access means telling us which questions your customers actually ask, and getting the module shaped around them rather than around a guess.
Start here
Tell us what you would need from it.
Knowledge is what stops the rest of the system improvising. Reception already refuses to answer what it has not been told; this is where being told happens.