ALF OS
Five modules, and the work of choosing between them.
Each module is bought on its own. The consultancy is how you find out which one you need, and who owns it once it is running.
The modules
Bought separately. Built to hand work to each other.
A job captured by Reception is the job Automation moves and the question Knowledge answers.
ALF ReceptionLiveAnswers the calls you miss, takes the job, sends it to you.AI Opportunity AuditLiveWhere the time and the enquiries actually go, and what to fix first.ALF WebsiteLiveThe site the calls arrive from, built and hosted.ALF KnowledgeIn developmentThe answers that live in one person’s head, made available to the system.ALF AutomationIn developmentThe repeated admin between the enquiry and the job being done.
What we do
Diagnose it. Build it. Run it.
The expensive mistake is building the wrong thing well.
DiagnoseWe find where your business loses time and enquiries, then rank what is worth fixing first.
DesignWe build the smallest system that fixes it, and test it on your real calls before it goes live.
ManageWe run it afterwards — monitoring, updates and improvements based on what real use shows.
Afterwards
Someone has to own it in six months.
That is what separates a managed system from an automation someone built and walked away from.
We will not build something we cannot run, and we will say when a process change, a form or a phone setting would do most of the work instead.
Questions
About running a system.
- What is included in ongoing management?
- Monitoring of the live system, routine changes as the business changes, prompt and knowledge updates, workflow maintenance, usage and reliability checks, agreed support, and improvements based on evidence from real use. The fee covers the infrastructure and usage that specific implementation needs, so it is quoted per system rather than as a standard rate.
- Can a business start with only one system?
- Yes, and most should. The smallest useful system that solves one expensive problem is a better first move than a programme. If a second one is worth building, that decision is easier once the first is running and you can see what it changed.
Start here
Start with the problem, not the module.
Fifteen minutes is enough to tell whether there is something worth auditing — and to say so if there is not.